Returns & Exchanges

Due to the perishable nature of roasted coffee, we cannot accept returns on beans; however, we are committed to ensuring you love every cup and will resolve any issues with equipment or damaged goods.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of receipt with your order number and a brief description of the issue.

• 2.
  Review Eligibility

  Our team will evaluate your request to determine if it qualifies for a replacement or refund based on damage or quality standards.

• 3.
  Prepare Shipment

  For non-perishable brewing equipment, place the unused item back in its original packaging with all included accessories.

• 4.
  Receive Resolution

  Once your return is processed or your claim is approved, we will issue a refund to your original payment method or ship out a replacement.